Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is in its original packaging.

  • All tags, accessories, and other included items are intact.

  • The product has not been damaged, washed, altered, or used improperly.

  • Proof of purchase or order details are provided.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by the customer.

  • Products without original packaging or tags.

  • Customized or personalized products.

  • Clearance or sale items, unless they arrive damaged or defective.

  • Items that are returned after the return period has expired.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos or videos of the product

  • Photos of the packaging, if applicable

  • A brief description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund depending on the situation.

4. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, we may cover the return shipping cost.

If the return is due to a change of mind, incorrect size, or any other reason not caused by us, the customer may be responsible for the return shipping charges.

5. Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or other payment details to receive the refund.

Refund processing time may vary depending on the payment provider or bank.

6. Exchanges

If you want to exchange an item, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability and the product must meet our return conditions.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our return procedure.

8. How to Request a Return

To request a return or refund, please contact our customer support with:

  • Full Name

  • Order Number

  • Phone Number

  • Reason for Return

  • Photos/videos of the product, if required

Our support team will guide you through the return process.

9. Important Notice

We reserve the right to reject returns that do not meet the conditions mentioned in this policy.

This Return & Refund Policy may be updated from time to time without prior notice.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support.

Email: [mdarvesh107@gmail.com]
Phone/WhatsApp: [03341520888]
Business Name: [Taivex store]